Contact Us
We’re here to help you get the best possible results. If something doesn’t feel right, talk to us — we’ll fix it.
Refunds, order issues, or detailed questions
+91 95978 99508
Fast support, upload help, order status
@gelenza.ai
You can DM us anytime
Location
Bangalore, India
Serving fashion sellers globally
Live Chat Support
We use Crisp Chat for instant support. Look for the chat icon at the bottom-right corner of the screen.
Our team is supportive and stays with you until the job is done — not just until payment.
Refund Policy
Gelenza provides refunds if no generated image is useful for your business.
- Refunds apply if none of the images work or match your dress reasonably.
- Our team will first try to fix or regenerate the images.
- If results are still not usable, the refund will be processed.
- Refunds are not applicable if at least one usable image is delivered.
Frequently Asked Questions
What does Gelenza do?
Gelenza creates professional model images for fashion sellers using your real dress photos — without photoshoots, studios, or hired models.
Will my dress design and fabric remain the same?
Yes. Preserving color, fabric, embroidery, and overall design is a core focus. Minor AI variations can occur, but we actively support corrections.
What if I don’t like the images?
Tell us what feels wrong. We’ll try to fix or regenerate. If nothing is useful even after support, a refund is provided.
Do I need professional photos to upload?
No. Mobile photos, mannequin images, or clear fabric images are enough. Better clarity helps, but no studio setup is required.
How long does image generation take?
Most orders are completed the same day. Exact timing depends on image count and system load.
Can I use the images for business and ads?
Yes. You get full commercial usage rights for social media, websites, marketplaces, and ads.
Is my data safe?
Yes. Your images are used only for your order and are never resold or reused.